HumanaCare encourages individual work-life balance for personal well-being. Our Employee Family Assistance Program offers you immediate and confidential access to a variety of programs and supports including:
Call us 7 days a week, 24 hours a day at 1-800-661-8193 or fill in an online service request at https://humanacare.com/service-request. One of our Nurse Care Specialists will assist you in setting up the appropriate services and supports.
Your EFAP is a voluntary wellness service available to all eligible employees and their family members. Many people face personal problems and pressures in their daily lives. HumanaCare’s support and counselling can assist in finding ways to deal with these life challenges.
Our services are available through a host of mediums to meet the demands of busy lives, including in-person counselling, e-counselling and telephone counselling.
Yes, all support services accessed voluntarily by an individual are strictly confi dential. This means that we will not disclose any information about you to anyone without your expressed consent and authorization (except in cases of medical emergency or legal requirement mandating disclosure, or unless you pose a clear danger to yourself or others).
There is no cost to you. HumanaCare’s Employee and Family Assistance Program provides free support and counselling for eligible employees and their families. We provide a clinically appropriate number of sessions for your short term concern. In cases where long-term or more specialized services are required, a HumanaCare counsellor will guide individuals through their options.
Our mental-health supports and services include elements such as childcare and eldercare support, multicultural and faith-based counselling. Our counsellor network offers diversity in the counsellors available to members and their families.